Module 3 of 6 · Section 1 of 3
How We Communicate
The principles, tone, and style that guide every conversation at WIND HR.
Effective internal communication is not a nice-to-have. It is the invisible infrastructure that makes everything else work. At WIND HR, how we communicate is as important as what we communicate.
Our communication principles
Clarity over brevity
A clear message, even if longer, is always better than a short one that creates confusion or requires a follow-up.
Async first
Most communication can and should be async. Meetings exist for decisions and blockers, not for sharing information that could be a message.
Right channel, right purpose
Every platform has a job. Use the one that fits the message. Mixing channels creates noise and things fall through the cracks.
Transparency by default
Share context proactively. Do not wait to be asked. The team cannot align on what it does not know.
Acknowledge and confirm
When you receive an important instruction or task, confirm it. A simple acknowledgment tells the sender they are not left wondering.
No spam, no noise
Every message you send takes someone else's attention. Make it count. No unnecessary pings, no chain reactions, no off-topic threads in work channels.
How leadership communicates
Mary and Lauyumi have different communication styles. Watch each video to hear directly from them how they work and what they expect from the team.
Section Check-In
Answer both questions to continue to the next section.
Comprehension
What does "async first" mean in practice, and why does WIND HR prioritize it over live meetings?
Please write at least a sentence before continuing.
Reflection
Which communication principle do you think will be the biggest adjustment for you personally, and why?
Please share your reflection before continuing.
Module 3 of 6 · Section 2 of 3
Our Platforms
Every tool has a specific job. Using the right one keeps the team aligned and nothing gets lost.
We use four main platforms. Each one has a clear, defined purpose. Using the wrong platform for a message is not just inefficient — it creates gaps that cost time and confusion across the team.
Lark ↗ Open Lark
Our all-in-one communication hub. Day-to-day messaging, team channels, video calls, docs, task management, and email — all in one place.
Use channels for their stated purpose. Do not cross-post across channels.
Use threads to reply. Keep conversations organized and easy to follow.
Set your status when you are unavailable or in focus mode.
Email is built into Lark — use it for all external client and candidate communication without leaving the platform.
No unnecessary group pings. Respect everyone's focus time.
Claude.ai ↗ Open Claude
Our AI thinking partner. Use it for research, drafting, analysis, brainstorming, and any task where you need a fast, intelligent collaborator before going to a teammate.
Use Claude before asking a teammate something that can be researched or drafted first.
Use it to prepare async briefs, summarize documents, and draft client communications.
Share useful prompts and outputs with the team in the relevant Lark channel.
Do not share confidential client data or candidate PII with any AI tool without approval.
Do not treat Claude output as final. Always review before sending externally.
Email Inside Lark
Email lives directly inside Lark. All external communication with clients, candidates, and partners happens here without switching platforms.
Access your email directly from the Lark sidebar — no need to switch apps.
Keep subject lines clear and action oriented.
Reply within 24 hours on business days.
Do not send sensitive data without a secure file sharing link.
Go High Level CRM
Our CRM for managing clients and candidates. All pipeline activity, contact records, deal stages, and follow-ups live here.
Log every client and candidate interaction in Go High Level.
Keep deal stages and contact records up to date at all times.
Use it to track follow-ups, pipeline health, and recruitment progress.
Do not manage client or candidate relationships outside of Go High Level.
Do not store contact data in personal spreadsheets or notes.
Section Check-In
Answer both questions to continue to the next section.
Comprehension
Your manager sends you a Lark message with instructions for a new process. Where should you document it so the whole team can reference it later, and why?
Please write at least a sentence before continuing.
Reflection
Looking at your previous work experience, which of these platform habits will be the easiest to adopt and which will take the most adjustment?
Please share your reflection before continuing.
Module 3 of 6 · Section 3 of 3
Expectations & Security
What we expect from every person on the team, every day — and how we keep our systems safe.
Daily expectations
Response times
Lark messages: reply within 4 hours during working hours.
Email: reply within 24 hours on business days.
If you cannot respond in time, acknowledge receipt and set expectations.
Task updates
Update your active task status at the start and end of each day.
Flag blockers proactively. Do not wait to be asked.
Confirm receipt of important instructions with a clear acknowledgment.
Meeting etiquette
Be on time. If you will be late, message the channel in advance.
Come prepared. Read the async brief before every cadence call.
Camera on for all meetings — internal, external, and leadership. This is our culture.
Escalation
Bring problems early, not when they have already become crises.
Name the blocker clearly and bring a specific ask, not just the problem.
Follow the right chain: team lead first, then COO or CEO if needed.
What we do not tolerate
Spamming channels. Sending repeated messages, unnecessary pings, or off-topic content in work channels disrupts focus for the entire team.
Ghost communication. Going silent on an active task or message without acknowledgment. If you are stuck or overwhelmed, say so.
Platform hopping. Moving a conversation across multiple platforms without reason creates confusion and loses context.
Undocumented decisions. If a decision was made in a call or a chat, it must be documented. Verbal agreements that disappear are not agreements.
Security and access
ALWAYS DO
All platform access is provisioned by the Ops team. Request access through the proper channel.
Use strong, unique passwords for every work platform.
Report any suspicious access, login attempts, or unusual activity immediately.
Lock your screen when stepping away from your device.
NEVER DO
Share credentials with anyone, under any circumstances, for any reason.
Use personal accounts for work platforms or client communication.
Send sensitive client or candidate data via unsecured channels.
Grant platform access to anyone without Ops team approval.
🔐 Security is everyone's responsibility. A single compromised credential can affect the entire team and our clients. When in doubt, ask the Ops team before acting.
Security breach or alert?
If you notice anything suspicious — a login you did not make, unusual account activity, a phishing attempt, or any security concern — contact our support team immediately.
Contact Javier Garcia → javier@wind-hr.com Final Section Check-In
Complete both questions to finish this module.
Comprehension
A colleague asks you to share your Notion login so they can update a page quickly. What do you do and why?
Please write at least a sentence before completing.
Reflection
Which of the daily expectations will have the biggest positive impact on how you work with the team, and why?
Please share your reflection before completing.
Module 3 Complete!
You now know how WIND HR communicates, which tools we use and why, and what is expected from every person on the team. This is the foundation for working well with everyone around you.
3 / 3
Sections completed
6
Questions answered
~20m
Time invested